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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Suspend a User with a Prevent Access Flag

  • Updated:

This article will show you how to create a Prevent Access Flag. The description added on prevent access flags will display when checking in for an activity or membership. This will help provide additional information to staff in the event that someone is banned.               

                                                                                                                                      

 

 

Important Note

  • Using a Prevent Access Flag to suspend a user also prevents the user from registering for activities.
  • Using a Prevent Access Flag does not prevent someone from making a reservation.

 

Instructions   

  1. Navigate to Configuration, then select Organization, then select Account Flags
    Nav_to_account_flags.png
  2. Select Create Flag 
    Create Flag
  3. Fill in flag fields and make sure to select Prevent Acess 
    fil out fields check prevent access
    Note: the Prevent Access box must be checked in order for the description to show up on the user account upon checking in to an event or rental
  4. Click Save New Flag 
    Save new Flag
  5. Add Flag to User Account 
  6. Once a Prevent Access Flag has been added to an account whenever that user checks in to an event or activity the screen will show the flag 
    flagged account example

 

Resources

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