CivicRec does not currently support internal transactions on mobile view. If processing internal payments using a mobile device like an iPad or iPhone, the transactions will need to be hand-keyed using the desktop view.
For EMV (Card/Debit) Payments, some processors have their own software that the card reader communicates to through CivicRec. There can be software limitations for these programs to be installed on a mobile device as they may not be coded for iOS and/or AndroidOS.
- Use the Desktop View on the mobile device and manually enter card information.
- Note: The amount of information you need to collect on your payment gateway’s hosted form is dependent on your Payment Gateway provider.
- Use a laptop or Microsoft Surface with Windows 10 installed, which will allow you to connect to your card reader in the field.
More information regarding what functionality is available on mobile devices through the “mobile view” dashboard can be found here: Mobile Features for Internal Staff.