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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Mobile/In-the-Field Payments

  • Updated:

CivicRec does not currently support internal transactions on mobile view. If processing internal payments using a mobile device like an iPad or iPhone, the transactions will need to be hand-keyed using the desktop view.

 

For EMV (Card/Debit) Payments, some processors have their own software that the card reader communicates to through CivicRec. There can be software limitations for these programs to be installed on a mobile device as they may not be coded for iOS and/or AndroidOS.

 

Alternatives

  1. Use the Desktop View on the mobile device and manually enter card information.
    • Note: The amount of information you need to collect on your payment gateway’s hosted form is dependent on your Payment Gateway provider.
  2. Use a laptop or Microsoft Surface with Windows 10 installed, which will allow you to connect to your card reader in the field.

 

More information regarding what functionality is available on mobile devices through the “mobile view” dashboard can be found here: Mobile Features for Internal Staff.

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