The due date for a facility reservation balance depends on the facility settings, options selected during checkout, and if any adjustments have been made to the reservation. This article outlines when a balance will be due for initial or adjusted facility reservations.
Important Note
Due Dates for Initial Reservations
- No Balance Due Date: If there is no Balance Due Date configured for the facility or selected during checkout, the system will default to the rental date.
- Balance Due Date Configured in Facility: If there is a Balance Due Date configured for the facility, the system will use that setting.
- Balance Due Date Selected in Checkout: A staff user could also select a specific balance due date during the checkout process.
Due Dates for Adjusted Reservations
- No Balance Due Date: If there is no Balance Due Date configured for the facility, the system will default to the rental date.
- Balance Due Date Configured in Facility: If there is a Balance Due Date configured for the facility, the system will use that setting.
- Balance Due Date Selected in Checkout: If a staff user selected the balance due date during the initial checkout, the system will default to the Balance Due Date facility setting. If that does not exist, it will use the rental date.
Comments
Let us know what was helpful or not helpful about the article.1 comment
What happens if balance is NOT paid by BALANCE DUE DATE? I do not see this listed. Do they receive an email reminder, is reservation cancelled automatically, or something different? This should be listed on this help topic.
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