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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Configure the Hand Key Card Option

  • Updated:

Customers using CivicPlus Pay can now manually input credit card information with the Use Hand Key checkbox on the checkout screen. Customers that previously had two locations set up, one for EMV and one for hand key options, can use this option instead for a more efficient workflow. It also streamlines the close-out process and removes the need to change locations.

 

Important Note

  • This is not needed for Forte users as Forte already has a built-in hand key option when there is no hardware present.

 

Instructions

  1. Contact CivicRec Support and let them know you would like the Hand Key Card Option enabled and which E-commerce or MOTO gateway it should use. Typically, this is your public page gateway.
    • Note: Only one E-commerce or MOTO gateway can be used for the Hand Key Card Option, regardless of staff location.
  2. Designate which staff levels need access to be able to hand key cards without a device present.
    hand key permissions
  3. You will now see the Use Hand Key checkbox on the credit/debit payment method of the checkout screen which will launch the E-commerce hosted form.
    use hand key

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