Global Payments Integrated is one of the payment gateways supported by CivicPlus Pay. Below is information about the available features and how CivicPlus Pay and Global Payments Integrated work with CivicRec.
Features
| Features List | Available with Global Payments Integrated? |
| ACH | Yes |
| Cards on File | Yes |
| EMV | Yes |
| Supports Contactless Payments | Yes |
| Can Act as Gateway and Processor | Yes |
View the Integrated Gateways article for a feature table for all payment gateways.
Cards on File
Follow the instructions to Add a Card on File to a CivicRec account. When adding a Global Payments Integrated Card on File, it will bring up a payment screen for $0.00 where you can add your card number and billing address.
Note: You can also store a bank account (ACH) as a payment method, however, it can only be saved during a transaction.
View more information about Saved Payment Methods with Global Payments Integrated.
Important Note
- To increase security, CivicPlus has added managed challenges (CAPTCHA) to CivicPlus Pay. Before reaching the hosted payment form, users may see a security screen like the one below:
Checkout Process - Internal
- On the Payment screen, select the Credit/Debit option
- If the account has a Card on File, you can select a Saved Card
- Click Add Credit/Debit Payment
- Select Complete Transaction
- On the Payment screen, select the Credit/Debit option
- Review the Amount and click Continue to Payment
- Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
- Overpayment: Select if the Amount listed is higher than the Total Charges.
- Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
- Before reaching the hosted payment form, you may see a security screen like the one below
- Fill out the card information
- Or, if you are using ACH enter the bank account information
- Click Make Payment to complete the transaction
- On the Payment screen, select the Credit/Debit option
- Review the Amount and click Continue to Payment
- Overpayment: Select if the Amount listed is higher than the Total Charges.
- A screen saying Please Follow Prompts on Pin Pad Device will display; complete transaction using your EMV device
Checkout Process - Public
The instructions below show the process for checking out with a card on file in the public catalog.
- On the Payment screen, select a Saved Card from the drop-down
- Click Submit Payment
- Review charges and select Complete Transaction
- On the Payment screen, review the charges and select Continue to Payment
- Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
- Before reaching the hosted payment form, you may see a security screen like the one below
- Fill out the card information
- Or, if you are using ACH enter the bank account information
- Click Make Payment to complete the transaction
Checkout Process - Public Mobile View
The instructions below show the process for checking out with a card on file on the mobile public catalog.
- Click Checkout in the cart
- On the Payment screen, select a Saved Card from the list and click Review Transaction
- Review charges and select Complete Transaction
- Click Checkout in the cart
- On the Payment screen, select Continue to Payment
- Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
- Before reaching the hosted payment form, you may see a security screen like the one below
- Fill out the payment details
- Click Make Payment
Setup Steps
- Set up your gateway accounts with Global Payments Customer Representative
- Order your EMV hardware from your Global Payments Rep (If applicable)
- Read through the articles in the Global Payments Integrated section
- Set up your EMV hardware
- Run a test transaction
- Finish completing the setup of your Global Payments Integrated
- Note: If you run into any issues, please contact your Global Payments Support representative.
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