Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus Pay + Global Payments Integrated for CivicRec

  • Updated:

Global Payments Integrated is one of the payment gateways supported by CivicPlus Pay. Below is information about the available features and how CivicPlus Pay and Global Payments Integrated work with CivicRec.

 

Features

Features List Available with Global Payments Integrated?
ACH Yes
Cards on File Yes
EMV Yes
Supports Contactless Payments Yes
Can Act as Gateway and Processor Yes

 

View the Integrated Gateways article for a feature table for all payment gateways. 

 

Cards on File

Follow the instructions to Add a Card on File to a CivicRec account. When adding a Global Payments Integrated Card on File, it will bring up a payment screen for $0.00 where you can add your card number and billing address.

 

gpi cards on file

 

Note: You can also store a bank account (ACH) as a payment method, however, it can only be saved during a transaction. 

 

View more information about Saved Payment Methods with Global Payments Integrated.

 

Important Note 

 

Checkout Process - Internal

Cards on File

  1. On the Payment screen, select the Credit/Debit option
    credit debit
  2. If the account has a Card on File, you can select a Saved Card
    saved card gpi
  3. Click Add Credit/Debit Payment
    add credit debit payment gpi
  4. Select Complete Transaction
    complete transaction gpi

 

eCommerce

  1. On the Payment screen, select the Credit/Debit option
    credit debit
  2. Review the Amount and click Continue to Payment
    continue to payment auth
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
    • Overpayment: Select if the Amount listed is higher than the Total Charges.
  3. Before reaching the hosted payment form, you may see a security screen like the one belowChecking_if_the_Connection_is_Secure.png
  4. Fill out the card information
    gpi fields
  5. Or, if you are using ACH enter the bank account information
    ach payment fields
  6. Click Make Payment to complete the transaction
    make payment

 

EMV

  1. On the Payment screen, select the Credit/Debit option
    credit debit
  2. Review the Amount and click Continue to Payment
    continue to payment emv
    • Overpayment: Select if the Amount listed is higher than the Total Charges.
  3. A screen saying Please Follow Prompts on Pin Pad Device will display; complete transaction using your EMV device
    follow prompts on pin pad

 

Checkout Process - Public

Cards on File

The instructions below show the process for checking out with a card on file in the public catalog. 

  1. On the Payment screen, select a Saved Card from the drop-down
    saved card gpi public
  2. Click Submit Payment
    submit payment gpi
  3. Review charges and select Complete Transaction
    complete transaction gpi public

 

eCommerce

  1. On the Payment screen, review the charges and select Continue to Payment
    continue to payment gpi
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  2. Before reaching the hosted payment form, you may see a security screen like the one belowChecking if the Connection is Secure
  3. Fill out the card information
    gpi card fields
  4. Or, if you are using ACH enter the bank account information
    ach gpi
  5. Click Make Payment to complete the transaction
    make payment

 

Checkout Process - Public Mobile View

Cards on File

The instructions below show the process for checking out with a card on file on the mobile public catalog.

  1. Click Checkout in the cart
    checkout screen
  2. On the Payment screen, select a Saved Card from the list and click Review Transaction
    review transaction
  3. Review charges and select Complete Transaction
    complete transaction

 

eCommerce

  1. Click Checkout in the cart
    checkout screen
  2. On the Payment screen, select Continue to Payment
    continue to payment ecommerce
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  3. Before reaching the hosted payment form, you may see a security screen like the one below
    mobile security popup
  4. Fill out the payment details
    payment detail
  5. Click Make Payment
    make payment

 

Setup Steps

  1. Set up your gateway accounts with Global Payments Customer Representative
  2. Order your EMV hardware from your Global Payments Rep (If applicable)
  3. Read through the articles in the Global Payments Integrated section
  4. Set up your EMV hardware
  5. Run a test transaction
  6. Finish completing the setup of your Global Payments Integrated

 

Resources

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.