CivicPlus Pay + CSG Forte for Rec

Forte is one of the payment gateways supported by CivicPlus Pay. Provided below is information about the available features and how CivicPlus Pay and CSG Forte work with Recreation Management (formerly CivicRec).

Features

View the Integrated Gateways article for a feature table for all payment gateways. 

Cards on File

Follow the instructions to Add a Card on File to a Rec account. The CSG Forte form has two options, Card and eCheck (ACH).

To learn more about stored payment methods in CSG Forte, view the CivicPlus Pay article about CSG Forte Payment Methods on File.

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CAPTCHA Security Screen

• To increase security, CivicPlus has added managed challenges (CAPTCHA) to CivicPlus Pay. Before reaching the hosted payment form, users may see a security screen like the one below: 
  
  

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Checkout Process

Internal Checkout: Cards on File

1. On the Payment screen, select the Credit/Debit option
   
2. If the account has a Card on File, you can select a Saved Card
   
   
3. Click Add Credit/Debit Payment
   
4. Select Complete Transaction
   

Public Checkout: Cards on File

The instructions below show the process for checking out with a card on file in the public catalog.

1. On the Payment screen, select a Saved Card from the drop-down
   
2. Click Submit Payment
   
3. Review charges and select Complete Transaction
   

eCommerce

1. Follow the instructions to process an internal transaction or a public transaction using the Credit/Debit payment type
   
2. Review the Amount and click Continue to Payment
   
   
   • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
   • Overpayment: Select if the Amount listed is higher than the Total Charges.
3. Before reaching the hosted payment form, you may see a security screen like the one below:
4. Fill out the Card or eCheck fields
   
5. Click Next
   
   
6. Review the payment information and click Authorize to complete the transaction
   

EMV

1. On the Payment screen, select the Credit/Debit option
   
2. Review the Amount and click Continue to Payment
   
   
   • Overpayment: Select if the Amount listed is higher than the Total Charges.
3. Follow the instructions for CSG Forte EMV Payments
   

Public Mobile View Cards on File

The instructions below show the process for checking out with a card on file on the mobile public catalog.

1. On the Payment screen, select a Saved Card from the list and click Review Transaction
   
2. Review charges and select Complete Transaction
   

Public Mobile eCommerce

1. Click Checkout in the cart
   
2. On the Payment screen, select Continue to Payment
   
   
   • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
3. Before reaching the hosted payment form, you may see a security screen like the one below
   
4. Fill out the Card or eCheck fields
   
5. Click Next
   
6. Review the payment information and click Authorize to complete the transaction
   

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Setup Steps

1. Set up your CSG Forte account with CSG Forte Customer Services
2. Order your gateway hardware if using EMV from your CSG Forte representative
3. Gather the CSG Forte credentials and submit them to your Project Manager/Implementation Consultant
4. Read through the articles in the CSG Forte section of the CivicPlus Help Center
5. Run test transactions (Manual EMV, Card Present, ACH)
6. Finish configuring your CSG Forte account
   
   Note: If you need assistance, please reach out to your CSG Forte Support representative for assistance.

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Resources

• Set Up CSG Forte for CivicPlus Pay
• CSG Forte Payment Methods on File
• CSG Forte Convenience Fee Model Best Practices
• CSG Forte Payment Terminal Troubleshooting Guide
• About CivicPlus Pay
• CSG Forte section of the CivicPlus Help Center

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