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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus Pay + Converge for Recreation Management

  • Updated:

Converge is one of the payment gateways supported by CivicPlus Pay. This article contains information about the available features and how CivicPlus Pay and Converge work with CivicPlus' Recreation Management solution.

 

Features

Features List Available with Converge?
ACH No
Cards on File Yes
EMV Yes
Supports Contactless Payments Yes
Can Act as a Gateway and Processor Yes

 

View the Integrated Gateways article for a feature table for all payment gateways.

 

Important Note

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Cards on File

Converge allows for the tokenization of cards through both their Commerce Web Services and Hosted Payment Pages APIs. It is recommended that, before you start collecting cards-on-file, you instruct Converge to set up a shared token vault across all of your terminals. This will allow a user to save a card through one terminal but use it at another. If you do not have this setting on, you will run into processing issues. Learn more on the Converge Payment Methods on File article.

 

Follow the instructions to Add a Card on File to a Recreation Management account. When adding a Converge Card on File, it will bring up a payment screen for $0.00 where you can add your card number and billing address.

 

Converge Hosted Payment Page With Fields to Enter Payment and Billing Information

 

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Checkout Process | Internal

Utilizing an Existing Card on File

  1. Add items for a customer to the cart to process a Transaction Internally
  2. On the Payment screen, select the Credit/Debit option
    image of the payment screen found within the internal side of Recreation Management software highlighting credit debit payment type
  3. If the account has a Card on File, you can select a Saved Card
    image of the payment screen found within the internal side of Recreation Management software highlighting the saved card type
  4. Click Add Credit/Debit Payment
    image of the payment screen found within the internal side of Recreation Management software highlighting Add Credit Debit Payment button
  5. Select Complete Transaction
    image of the payment screen found within the internal side of Recreation Management software highlighting the complete transaction button

 

Checking Out with a Card Using Manual Entry

  1. Add items for a customer to the cart to Process a Transaction Internally
  2. On the Payment screen, select the Credit/Debit option image of the payment screen found within the internal side of Recreation Management software highlighting credit debit payment types
  3. Review the Amount and click Continue to Paymentimage of the payment screen found within the internal side of Recreation Management software highlighting Continue to Payment button in order to be directed to the hosted payment page
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
    • Overpayment: Select if the Amount listed is higher than the Total Charges.
  4. Before reaching the hosted payment form, you may see a security screen like the one below: Image of managed challenges (CAPTCHA) that appears before the hosted payment page
  5. Click Checkout
    Image of Converge Hosted Payment Page Checkout Button
  6. Fill out the Payment and Billing Address fields Image of Converge Hosted Payment Page With Fields to Enter Payment and Billing Information
  • Commonly used Payment Fields can include: 
    • Card Number: The 16-digit number on the payment card (Required)
    • Expiration Date: The expiration date printed on the payment card (Required)
    • CVV2: The 3-digit number printed on the back of the payment card. 
      • This is usually listed next to the signature strip area on the back of the card 
  • Commonly used Billing Address Fields can include:
    • First Name: The first name of the user whose bank account is connected to the card
    • Last Name: The last name of the user whose bank account is connected to the card
    • Address: The address of the user whose bank account is connected to the card
    • City: The city of the user whose bank account is connected to the card
    • State/Province: The state or province of the user whose bank account is connected to the card
    • Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
    • Country: The country of the user whose bank account is connected to the card
    • Email Address: The email address of the user whose bank account is connected to the card
    • Phone: The phone number of the user whose bank account is connected to the card

7. Click Submit Payment
Image of Converge Hosted Payment Page Submit Payment button

 

Checking Out Using a Card Reader

  1. Add items for a customer to the cart to Process a Transaction Internally
  2. On the Payment screen, select the Credit/Debit option Image of the credit debit payment type being selected in the internal checkout page
  3. Review the Amount and click Continue to Paymentimage of the continue to payment button on the internal checkout page
  4. A screen will display when the transaction starts
    image of the converge hosted payment page initiating transaction processing
  5. You can then complete the transaction on the EMV device
    image of converge hosted payment page prompting to follow instructions on Converge Pin Pad

 

Checkout Process | Public

Checking Out With a Saved Card on File

  1. The customer will Process a Transaction on the Public View
  2. On the Payment screen, select a Saved Card from the drop-down
    image of the saved card found in the public view checkout
  3. Click Submit Payment
    image of the submit payment button found in the public view checkout
  4. Review charges and select Complete Transaction
    Image of complete transaction button found in the public view checkout

 

Checking Out by Manual Entry

  1. The customer will Process a Transaction on the Public View
  2. On the Payment screen, review the charges and select Continue to Payment
    Image of the continue to payment button in the public view checkout
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  3. Click Checkout
    image of the checkout button on the converge hosted payment page from the public view
  4. Before reaching the hosted payment form, you may see a security screen like the one below:
    Image of managed challenges (CAPTCHA) that appears before the hosted payment page
  5. Fill out the Payment and Billing Address fields
    image of the converge hosted payment page payment field and billing address field
    • Commonly used Payment Fields can include: 
      • Card Number: The 16-digit number on the payment card (Required)
      • Expiration Date: The expiration date printed on the payment card (Required)
      • CVV2: The 3-digit number printed on the back of the payment card. 
        • This is usually listed next to the signature strip area on the back of the card 
    • Commonly used Billing Address Fields can include:
      • First Name: The first name of the user whose bank account is connected to the card
      • Last Name: The last name of the user whose bank account is connected to the card
      • Address: The address of the user whose bank account is connected to the card
      • City: The city of the user whose bank account is connected to the card
      • State/Province: The state or province of the user whose bank account is connected to the card
      • Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
      • Country: The country of the user whose bank account is connected to the card
      • Email Address: The email address of the user whose bank account is connected to the card
      • Phone: The phone number of the user whose bank account is connected to the card
  6. Click Submit Payment
    image of submit payment button on the converge hosted payment page from the public view

 

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Checkout Process | Public Mobile View

Checking Out With a Saved Card on File | Mobile

The instructions below show the process for checking out with a card on file on the mobile public catalog.

  1. The customer will Register for an Activity on the Mobile Public Catalog
  2. Click Checkout in the cart
    image of the checkout button found in the mobile cart view
  3. On the Payment screen, select a Saved Card from the list and click Review Transaction
    image of the saved card on file selected on the mobile checkout page
  4. Review charges and select Complete Transaction
    image of the complete transaction button on the mobile checkout page

 

Checking Out by Manual Entry | Mobile

  1. The customer will Register for an Activity on the Mobile Public Catalog
  2. Click Checkout in the cart
    image of the checkout button on the mobile hosted payment page
  3. On the Payment screen, select Continue to Payment
    image of the continue to payment button on the mobile hosted payment page
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  4. Before reaching the hosted payment form, you may see a security screen like the one below
    Image of managed challenges (CAPTCHA) that appears before the mobile hosted payment page
  5. Fill out the payment details
    image of converge payment information fields on a mobile view
    image of the converge billing information fields on a mobile view
  • Commonly used Payment Fields can include: 
    • Card Number: The 16-digit number on the payment card (Required)
    • Expiration Date: The expiration date printed on the payment card (Required)
    • CVV2: The 3-digit number printed on the back of the payment card. 
      • This is usually listed next to the signature strip area on the back of the card 
  • Commonly used Billing Address Fields can include:
    • First Name: The first name of the user whose bank account is connected to the card
    • Last Name: The last name of the user whose bank account is connected to the card
    • Address: The address of the user whose bank account is connected to the card
    • City: The city of the user whose bank account is connected to the card
    • State/Province: The state or province of the user whose bank account is connected to the card
    • Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
    • Country: The country of the user whose bank account is connected to the card
    • Email Address: The email address of the user whose bank account is connected to the card
    • Phone: The phone number of the user whose bank account is connected to the card

 

6. Click Submit Payment
Image of submit payment option on converge hosted payment page

 

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Setup Steps

  1. Set up your account and needed terminals with the Elavon Converge team
  2. Order your gateway hardware if using EMV from your Elavon Converge rep
  3. Read through the resources in the Converge section of the CivicPlus Platform Help Center
  4. Gather your credentials and submit them to your Project Manager/Implementation Consultant
  5. When the hardware arrives, set up EMV devices
  6. Run a test transaction
  7. Finish configuring your Converge account

 

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In Article Glossary

  • ACH: Automated Clearing House
  • CVV2: Card Verification Value
  • EMV: Euro MasterCard Visa

 

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Resources

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