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Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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CivicPlus Pay + Authorize.net for CivicRec

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Authorize.net is one of the payment gateways supported by CivicPlus Pay. Provided below is information about the available features and how CivicPlus Pay and Authorize.net work with CivicRec.

 

Features

Features List Available with Authorize.net?
ACH Yes
Cards on File Yes
EMV Yes
Supports Contactless Payments No
Can Act as Gateway and Processor No

 

View the Integrated Gateways article for a feature table for all payment gateways. 

 

Cards on File

Follow the instructions to Add a Card on File to a CivicRec account. The Authorize.net form has two options - Credit Card or Bank Account. 

 

Important Note: If you have more than one account set up with Authorize.net and these are completely separate, you will not be able to process cards on file without running into issues. View more information about Authorize.net and CivicRec Cards on File. 

 

card on file authorize.net credit card on file authorize.net bank account

 

Note: If you do not see Bank Account and you would like the ability to process ACH, please contact Authorize.Net Support and ask them to turn it on for your account.

 

Important Note 

 

Checkout Process - Internal

Cards on File

  1. On the Payment screen, select the Credit/Debit option
    credit debit
  2. If the account has a Card on File, you can select a Saved Card
    saved card auth
  3. Click Add Credit/Debit Payment
    add credit debit payment
  4. Select Complete Transaction
    complete transaction authorize.net

eCommerce

  1. On the Payment screen, select the Credit/Debit option
    credit_debit.png
  2. Review the Amount and click Continue to Payment
    continue to payment
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
    • Overpayment: Select if the Amount listed is higher than the Total Charges. 
  3. Before reaching the hosted payment form, you may see a security screen like the one below:  Checking if the Connection is Secure
  4. Fill out the fields for a Credit Card or Bank Account
    enter card or bank account
  5. Click Submit Payment
    submit payment

EMV

  1. On the Payment screen, select the Credit/Debit option
    credit debit
  2. Review the Amount and click Continue to Payment
    continue to payment emv
    • Overpayment: Select if the Amount listed is higher than the Total Charges.
  3. Follow the instructions to complete Authorize.net Card Present (EMV) Transactions using your EMV device
    process charge

 

Checkout Process - Public

Cards on File

The instructions below show the process for checking out with a card on file in the public catalog. 

  1. On the Payment screen, select a Saved Card from the drop-down
    select saved card
  2. Click Submit Payment
    submit payment
  3. Review charges and select Complete Transaction
    complete transaction

eCommerce

  1. On the Payment screen, review the charges and select Continue to Payment
    continue to payment public
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  2. Before reaching the hosted payment form, you may see a security screen like the one belowChecking if the Connection is Secure
  3. Fill out the fields for a Credit Card or Bank Account
    enter card or bank account
  4. Click Submit Payment
    submit payment

 

Checkout Process - Public Mobile View

Cards on File

The instructions below show the process for checking out with a card on file on the mobile public catalog.

  1. Click Checkout in the cart
    checkout screen
  2. On the Payment screen, select a Saved Card from the list and click Review Transaction
    save card forte
  3. Review charges and select Complete Transaction
    complete transaction forte

 

eCommerce

  1. Click Checkout in the cart
    checkout authorize
  2. On the Payment screen, select Continue to Payment
    continue to payment authorize
    • Save Card: This option will be selected by default, uncheck if you do not wish to save the payment method for future use.
  3. Before reaching the hosted payment form, you may see a security screen like the one belowmobile security popup
  4. Fill out the payment details
    authorize card info
  5. Click Submit Payment
    submit payment authorize

 

Setup Steps

  1. Set up a Blended Account with BankCard USA customer services
  2. Order your BBPOS Chipper 2X hardware if using EMV from your BankCard USA Rep. For more information about the hardware, please review the Gateway Hardware Overview.
  3. Gather your Authorize.net credentials and submit them to your Project Manager/Implementation Consultant
  4. Read through the articles in the Authorize.net section of the CivicPlus Platform Help Center.
  5. Set up your hardware when it arrives following the steps in the Authorize.net EMV article (If not using EMV devices, skip this step)
  6. Turn off Test Mode on the Authorize.net account
  7. Run a test transaction
  8. Finish configuring your Authorize.net account
    • Note: Please contact your BankCard USA account manager or reference the Authorize.net support site if you need assistance.

 

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