CivicPlus Pay + Authorize.net and Recreation Management Cards-on-File

CivicPlus Pay and Recreation Management have the ability for cross-gateway processing. This means that when a card is saved on one merchant account, it can be used for transactions on different accounts. This does not mean that your payment gateways with Authorize.net are also configured in this manner. With Authorize.net, you will need to be careful of how you set up your account(s) in order to avoid processing issues.

Cards-on-File

If you have more than one account set up with Authorize.net and these are completely separate, you will not be able to process cards on file without running into issues.

For example, Emily signs up online for a recurring monthly membership. She opts to be billed once a month for her membership. Her card would be saved in the Customer Information Manager of the eCommerce account.

When Recreation Management is instructed to bill Emily’s card internally, it will process it against the retail account. However, since these two accounts are separate, Authorize.net will not be able to find the card and will decline the transaction.

Blended Accounts

It is possible to set up one account with Authorize.net to be used for both eCommerce and retail transactions. This eliminates the issue above.

View their documentation for more information on Account Options.

If you already have cards on file, you may be able to do a partner-to-partner transfer. You will need to work with your merchant services provider to see if this is a possibility for you.

If you still need help setting up your accounts correctly, our partner, Bank Card USA, can help. Contact your customer success manager or implementation consultant to get started.