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Troubleshooting Epson Printers with CivicPlus Pay / Converge / QZ Tray App

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If you are having trouble getting your EPSON printer to work with the CivicRec QZ Tray App, here are a few solutions for you to try.

 

Issue

If you installed the full version of ConvergeConnect, it comes with an EPSON Port Communication Service. Often clients will experience this service blocking all communication between the printer and QZ Tray App.

 

wait for configuration

 

Checking your Window’s Services is a quick test to see if this may be the problem for you.

epson device

 

Commerce Web Services

One solution for you is to install Commerce Web Services by itself which does not come with EPSON printer support. At a minimum, you will need to use Commerce Web Services 4.7.2.17 (do not use an older version).

 

Instructions

  1. Unplug your payment terminal. This is a best practice when updating or installing ConvergeConnect and prevents the device from picking up general windows drivers.
  2. Uninstall ConvergeConnect through your Windows control panel
  3. Uninstall the EPSON Port Communicate Service through your Windows control panel
  4. Clean out any left over files located at C:\Program Files (x86)\Elavon
  5. You may optionally need to uninstall your EPSON device drivers
  6. Follow these directions to install CWS 4.7.2.17
  7. Reinstall your EPSON drivers
  8. Plug in your payment terminal
  9. Run a test transaction and print a receipt

 

ConvergeConnect 4.4

CivicPlus is not certified to version 4.4 as of 11/18/2020. However, you may be able to restore connectivity to your Epson printer by deleting .jar files from the Elavon directory.

 

Instructions

  1. Navigate to C:\Program Files (x86)\Elavon\ConvergeConnect\JavaPos\lib
  2. Delete all files from this directory that end in .jar
  3. Run a test transaction and print a receipt

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