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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Pause a Membership

  • Updated:

Users can choose to pause their membership at any time. This article will show you how to pause a membership on a user account.

 

 

Important Note

  • It is highly recommended that the user have auto-billing configured in order to pause their membership. Otherwise, their membership will not be extended and payment due dates will not be altered to reflect the pause in membership.
  • When a membership is paused, auto-billing is deferred to the next month and so is the expiration date.

 

Instructions

  1. Search for and select a user
    search and select user
  2. Click View/Print Memberships under Account Actions
    view print membership
  3. Select Pause Membership
    pause membership
  4. A pop-up will ask if you wish to pause this membership, click OK
    ok pause member
      • Note: This will also pause auto-billing.
  5. Membership Status will now appear as PAUSED with the option to Resume Membership if desired
    paused

Comments

Let us know what was helpful or not helpful about the article.

4 comments

Date Votes
  • Bonnie Elliott

    Do you just click the 'pause' button again to have the membership start up again? If so, does the expiration date automatically change based on the number of days the membership was paused? This information should be added.

    0
  • Hailey McClellan

    Hi Bonnie, when a membership is paused, auto-billing is deferred to the next month and so is the expiration date. Thank you for the question, the information has been added! 

    0
  • Heather Watson

    Does membership pause work for an annual membership?  And if so, does it just push the expiration date back a month like the auto-billed ones?

    0
  • Jered Hoover

    Still not clear if you ask me. So, if it is a month-to month type of membership, then we will have to manually hit the PAUSE button again next month? per Hailey's above comment, I read that as to the payment is deferred to the next month, meaning it will be charged? Also, is there a way to charge a 'paused' fee? If you wanted to charge someone $5 per month while 'PAUSED', is there a way to add that when PAUSE button is hit?

    0

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