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Pause a Membership

  • Updated:

Users can choose to pause their membership at any time. This article will show you how to pause a membership on a user account.

 

 

Important Note

  • It is highly recommended that the user have auto-billing configured in order to pause their membership. Otherwise, their membership will not be extended and payment due dates will not be altered to reflect the pause in membership.
  • When a membership is paused, auto-billing is deferred to the next month and so is the expiration date.

 

Instructions

  1. Search for and select a user
    search and select user
  2. Click View/Print Memberships under Account Actions
    view print membership
  3. Select Pause Membership
    pause membership
  4. A pop-up will ask if you wish to pause this membership, click OK
    ok pause member
      • Note: This will also pause auto-billing.
  5. Membership Status will now appear as PAUSED with the option to Resume Membership if desired
    paused

Comments

Let us know what was helpful or not helpful about the article.

2 comments

Date Votes
  • Bonnie Elliott

    Do you just click the 'pause' button again to have the membership start up again? If so, does the expiration date automatically change based on the number of days the membership was paused? This information should be added.

    0
  • Hailey McClellan

    Hi Bonnie, when a membership is paused, auto-billing is deferred to the next month and so is the expiration date. Thank you for the question, the information has been added! 

    0

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