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Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Change Password for Your Account

  • Updated:

This article will show you how internal staff users can change their passwords in CivicRec. The way you change your password depends on whether or not you can access your account. 

 

Important Notes

  • The following instructions are only for organizations that are not using CivicPlus Single Sign-On (SSO).
  • If your organization is using CivicPlus Single Sign-On, please reference the instructions to reset your password.

 

Instructions

I can log in to my account

 

  1. Sign in to your CivicRec account
  2. Navigate to your User Profile > My Account
    my account
  3. Hover over your name and click the edit icon
    edit
  4. Enter your desired Password into the fields
    password
    • Note: Your password must be at least 8 characters long
    • Note: Your password must contain at least 3 of the following:
      • Lower case letters
      • Upper case letters
      • Numbers
      • Special characters
  5. Click Save User
    save user

 

I cannot log in to my account

 

  1. Select Password Reset
    password reset
  2. Enter your Email address
    email
  3. Click Submit
    submit password
  4. Click the link in your email
    change password
  5. Enter your New Password into the fields
    new password
    • Note: Your password must be at least 8 characters long
    • Note: Your password must contain the following:
      • Lower case letters
      • Upper case letters
      • Numbers
      • Special characters
  6. Click Submit
    submit new password

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