Congratulations on completing the implementation and launch of your CivicRec website! As part of going live with your CivicRec catalog, we recommend developing a marketing and outreach plan as a way of promoting your new registration system to your residents, community partners, and agency officials.
Below you’ll find a variety of recommendations to support your efforts in communicating and promoting your new software, including templates, links, and marketing materials.
Throughout all communication, you should express the ways the new software benefits residents. Suggested highlights and talking points:
- Allows residents to create and edit accounts inclusive of the whole family
- Provides easy-to-use navigation and browsing of a one-stop-shop online catalog for program registration and facility rentals
- Allows the public to conveniently view parks and facility availability, calendars, and manage reservations.
- Provides the ability to accept payments in-person and online, print receipts, view account statements, and pay balances.
Identify all digital locations where you can share and promote the link to your CivicRec page.
- Publish on agency webpages, Parks and Recreation homepage, emails, social media, print, and digital newsletters, etc.
- Find your agency's Catalog URL and Weblinks.
Utilize a variety of marketing platforms to announce your new registration solution and share logos and links to direct members to your site.
Press Release
- Consider a press release to announce when you launch your new software.
- Press Release Template
- Example Press Release
Email Users
- Send an announcement email to all users and existing members introducing them to the new pages and process for signing up! Be sure to include steps for account creation.
Social Media
Post about CivicRec on your social media accounts!
- Link to your CivicRec page by sharing your URL
- Share our Resident Promotional Video
- Encourage account creation with Facebook or Google
- Use CivicRec media graphics to highlight your new website:
- 5 Tips to Promote Recreation Activities on Social Media
Other Creative Ideas
- See how Denton, TX threw a Launch Party for their community with hands-on training for account creation
- Offer free classes or discounts to first users
- Create an instructional infographic
Show your community how to create accounts with step-by-step tutorials.
To help you generate excitement and adoption of your new CivicRec® solution, take advantage of our Community Launch Toolkit, which includes:
- Social media graphics
- An informational flyer
- A press release template
If you’d like to request these custom promotional items please contact your Customer Success Manager. Please expect three weeks for asset creation.
Note: Please note toolkit resources are not subject to modification post-delivery.
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