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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Enable Public Reservation Cancellations

  • Updated:

This article will show you how to enable Public Reservation Cancellations for a Facility. You can also establish Cancellation Fees in Financial Settings.

 

 

Important Notes

  • Internal staff will not receive a notification email when a public user cancels their reservation online. 
  • You can allow for public cancellations even if the facility requires staff approval or is set to view only for online reservations. 

 

Instructions

  1. Navigate to Facilities > Facility List
    facilities - facility list
  2. Expand a Location
    expand location
  3. Choose a Facility to edit 
    edit facility
  4. Navigate to Rental Options
    rental options
  5. Check Allow Public Cancellations
    allow public cancellations
  6. If needed, set up a Cancellation Time Frame
    cancellation time frame
    • Note: This will attach a time frame restriction to the cancellation policy for public user refunds. Public users will not be able to refund reservations within the specified number of days.
  7. Click Save Facility
    save facility

 

Resources

Comments

Let us know what was helpful or not helpful about the article.

1 comment

Date Votes
  • Katrina Warrior

    Does the reservation fee go back on the account as a credit?

    0

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