Facility List


 

Create a Public Cancellation Fee

 

Overview

This article will show you how to create a new Public Cancellation Fee for a facility.

Instructions

  1. Navigate to Facilities > Facility List
    Facility_list.png
  2. Expand a Location
    Expand_a_location.png
  3. Edit a Facility
    Edit_a_facility.png
  4. Navigate to the Cancellation Fees tab
    Cancellation_Fees.png
  5. Click Create Public Adjustment/Cancellation Fee
    Create_Public_Adjustment_Cancellation_Fee.png
  6. Fill in fields
    Cancellation_Fee_Fields.png
    • Addon: Select the appropriate addon
    • Fee Type: Choose what transactions this fee applies to on the public side
    • Fee Amount: Select a flat dollar amount ($) or percentage (%)
    • Min DaysMax Days: Setup various fee structures based on when the cancellation is happening
      • Example: If you want to charge a $5 fee for somebody cancelling the reservation 60 to 90 days out and a $10 for anyone that cancels between 59 and 1 day out you could that by creating multiple cancellation fees and then based on the amount of time between their reservation and when the user cancels the correct fee will display.
  7. Click Save New Public Adjustment/Cancellation Fee
    Save_Fee.png
  8. Click Save Facility
    Save_Facility.png

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