This article will show you how to create a new Public Adjustment/Cancellation Fee for a facility. If you have enabled Public Cancellations and/or Public Rental Adjustments for the facility, this feature allows you to charge public users a fee for making adjustments to or canceling their reservation. 

Instructions

1. Navigate to Facilities > Facility List
   
   
2. Expand a Location
   
   
3. Edit a Facility
   
4. Navigate to the Cancellation Fees tab
   
5. Click Create Public Adjustment/Cancellation Fee
   
   
6. Fill in fields
   
   
   • Addon: Select the appropriate addon
     • Note: Only Admin Fee type addons will be listed here.
   • Fee Type: Choose what transactions this fee applies to on the public side
   • Fee Amount: Select a flat dollar amount ($) or percentage (%)
   • Min Days / Max Days: Set up various fee structures based on when the cancellation is happening
     • Example: If you want to charge a $5 fee for somebody canceling the reservation 60 to 90 days out and a $10 for anyone that cancels between 59 and 1 day out you could do that by creating multiple cancellation fees and then based on the amount of time between their reservation and when the user cancels the correct fee will display.
7. Click Save New Public Adjustment/Cancellation Fee
   
   
8. Click Save Facility
   
   

Resources

• Set Up Public Reservation Cancellations and Fees
• Create a Fee Addon for Public Reservation Cancellations
• Enable Public Reservation Cancellations
• Allow Public Rental Adjustments