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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Facilities Check-In/Check-Out

  • Updated:

The Facility Check-In screen will allow you to view information regarding reservations you have due in on a specific day. Information that you will be able to see on this screen includes the facility where the reservation is to take place, the first and last name of the citizen who made the reservation, the check-in and check-out date of the reservation, the number of nights the user is staying, and a link to the receipt.

 

You can check in and check out users on this screen.

 

 

Important Notes

  • This is just the first step in building out this functionality. Subscribe to our Release Notes to follow our Enhancements on this feature.
  • You can not pull reports based on this information. All of the data will live on the check-in screen.
  • If a user does not show up for the reservation for the day that is was scheduled, they will show up on the check-in until their reservation has ended. So, for example, a citizen was supposed to check in for the reservation on the 21st, and they will stay at the campsite until the 23rd. If they do not show up on the 21st when an admin looks at the screen on the 22nd the user will still be there to be checked in. They will not disappear from this list until after the 23rd.

 

Instructions

  1. Navigate to Facilities > Check-In
    facilities-checkin
  2. Select the appropriate location in the top right corner
    select facility
  3. If relevant, select the workstation
    select workstation
  4. Add the Date you would like to view
    select date
  5. If relevant, select to View prompts
    view
  6. Review the user's responses to the prompt questions
    view prompts
    • Note: To change a response to a prompt, select the appropriate response and click Update Prompts.
      update prompts
    • Note: If there are fees associated with a prompt, changing the answer will not generate an adjustment.
  7. Click Check In next to the desired user
    check in
  8. View the user under the On Property tab once they have been checked in
    on property
  9. Click Check Out when ready to check out
    check out
  10. The citizen will move to the Checked Out screen
    checked out
    • Note: If the checkout happens on a different date than what was planned for the original reservation, the checkout date will not update. It will maintain what the original reservation called for. If needed, you can undo check-outs from this page as well.

Comments

Let us know what was helpful or not helpful about the article.

1 comment

Date Votes
  • Shea Stansbury

    Everything on here seems to be difficult! It's no simple process to create an account and request to use facility. Time consuming!

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