Send Short Message Service (SMS) Alerts about Facilities

CivicRec includes features that allow you to directly contact users. In addition to sending emails to customers, you can also communicate via SMS Alerts/Text messaging. This article will show you how to send SMS alerts/texts to facility rental customers.

Important Notes

• Due to the system, the SMS Character Limit is 160.
• Recipients can reply to SMS messages, but they will receive no response.
• Ensure that you configure your user's phone information.
• To opt-in to text messaging services, see how to select Can Receive Text messages on the Account Menu in the Configure a User's Phone Details article. 
  
  
  

Instructions

1. Navigate to the Communicate tab, then select SMS Alerts
   
2. Select the Facility tab
   
3. Fill in fields
   
   
   • Selected Facilities: Choose Locations/Facilities
   • Rental Date Range: Add the From Date and To Date
   • Recipient Count: Will auto-populate with the number of customers you will send a message to
   • Subject: Add a subject heading
   • Text Message: Add message content (messages are limited to 160 characters). Be sure to include your organization name in the field so those receiving the message know where it's coming from. 
4. Click Send Message
   
5. Recently sent SMS Alert messages will display under Recent Alerts on the right-hand side
   

In-Article Glossary

The terms located in this section are listed alphabetically:

• SMS: Short Message service, for example, text messages.