CivicRec clients using CP Pay will have a planned outage on 9/25 starting at 10 pm CST. Payment processing will be unavailable for a minimum of 2 hours while we complete database maintenance.

General Assistance


 

Use Live Chat

 

Overview 

This article will show you how to use the Live Chat feature in CivicClerk. Our Support staff is ready to answer your questions and help you successfully use your site. 

Instructions

  1. Navigate to the back-end of your site
  2. Select the Help bubble in the bottom right corner
    select_the_help_bubble.jpg
  3. Search your question in chat
    search_question_in_the_chat.jpg
  4. Look through the top results and select if applicable
    select_results_if_applicable.jpg
  5. If the results do not show what you are looking for, select Live Chat
    select_live_chat.jpg
  6. Type the chat message
    type_message_into_live_chat.jpg
  7. Click Enter on your keyboard to submit the chat message



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