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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Pay Past Due Payments

  • Updated:

This article will show you how to view and pay payments that are Past Due. 

 

 

Important Note

  • If you need to find out the date of your Past Due payments, use the Transaction Browser to find your Receipt and view past payment dates.

 

Instructions

  1. Search for and select a user account
    search and select user
  2. Click Past Due
    past due
  3. Select Make Payment
    make payment
  4. Adjust the Due Date From filter to include your past payment dates
    due dates
  5. Click Apply Filters
    apply filters date
  6. Select the item(s) you want to pay
    select items
  7. Click Pay Selected Balances
    pay selected balances
  8. Complete any waivers or prompts (will vary by activity)
  9. Under Add Payment, select a payment type
    add payment
  10. Click Complete Transaction
    complete transaction button
  11. View your receipt
    receipt

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