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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Permit Editors FAQs

  • Updated:

Frequently Asked Questions 

How long does it take for a permit to generate once it is placed in the Background Jobs queue?

The amount of time varies based on the number of line items (reservations, add-ons, discounts) in the permit. It should take anywhere from a few seconds to 5 minutes or more for larger permits with more than 3,000 line items from the job start time.

  

The job-start time is not the same as the job-creation time. Job-start time is the time at which the queued job is picked up and executed by the cron job. 

 

Is there any way to cancel a job?

Currently, there is no way to cancel a scheduled Background Job.

 

Does the system recognize duplicate jobs that are created?

The Permit Editor cannot distinguish between two duplicate jobs at the time of creation. However, when the second job is executed, there should be conflicts with existing permits/reservations. The Permit Editor will identify and include those conflicts in a warning/error message.

 

Can I edit a job that is in the queue?

No, a submitted job cannot be edited. The permit can be later adjusted to reflect the changes.

 

Does the consolidated list still work for Permits with Background Jobs?

Yes, the consolidated list will still work. By default, large permits are saved as Consolidated Lists. Receipts with large reservations are generated as consolidated receipts. 

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