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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Adjust Unbilled Reservations

  • Updated:

This article will show you how to use the Bulk Time Adjustment Wizard to adjust times for unbilled reservations. Due to financial impact, billed-out reservations must be adjusted individually.  

  

 

Instructions

  1. Navigate to Facilities > Permits
    facilities permits
  2. Next to the Permit #, select to either Create a New Permit or Lookup an existing permit
    new permit or lookup
  3. Configure Permit Lookup fields and click Search
    permit lookup fields
    • Customer Name: Lookup the account
    • Date Range: Enter a date range
  4. Select the desired permit from the Results
    select permit
  5. Click the Adjust Unbilled button
    adjust unbilled
  6. Use the Bulk Adjust Unbilled Permits tool
    bulk adjust permits
    • At Facility: Choose the facility that contains the reservation(s) you want to adjust
    • Between: Create a From Date and To Date date range
    • Starting At / Ending At: Create a time range
    • Days of the Week: Select specific weekdays 
    • Change Times To: 
      • Start Time: Choose either a Specified Start Time (specific time) or a Relative Start Time in Minutes (eg: 2 minutes after current start time)
      • End Time: Choose either a Specified End Time (specific time) or a Relative End Time in Minutes (eg: 2 minutes after current end time)
    • Cancel Unbilled Permits: Select to cancel unbilled permits
  7. Click Apply Adjustment
    apply adjustment

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