This article will show you how to merge user accounts straight from the Duplicate User Report.
- Access the Duplicate User Report
- Apply Criteria
- First Name: First name duplicates
- Last Name: Last name duplicates
- DOB: Date of birth duplicates
- Phone: Phone duplicates
- Email: Email duplicates
- Click Apply
- View duplicates; click Merge next to the user you want to merge
- In the pop-up window, scroll to the right side and select which account to Retain
- Note: The account you Retain will remain existing. The other account(s) will merge into that account.
- Click Merge Users
- Respond OK to the Merge Successful pop-up