This article will show you how to view an account's Merchant Log History. There, you can view a list of credit card payments for any given account.
This list displays multiple types of payment processing activity and may display multiple entries around a single charge (i.e. pre-authorization, capture, void, refund, etc). Therefore it is not a reliable source for merchant reconciliation. Please use the Transaction Report for accurate merchant reconciliation information instead.
- Search and select a user
- Select Merchant Log History
- View the log
- Click Show Merchant Response to view additional information.