We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
View an Account's Merchant Log History
Updated:
This article will show you how to view an account's Merchant Log History. There, you can view a list of credit card payments for any given account.
Important Notes
This list displays multiple types of the payment processing activity and may display multiple entries around a single charge (i.e. pre-authorization, capture, void, refund, etc). Therefore it is not a reliable source for merchant reconciliation. Please use the Transaction Report for accurate merchant reconciliation information instead.
This report is scheduled for removal.
Instructions
Search for and select a user
Select Merchant Log History
View the log
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