Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Pay Account Balances

  • Updated:

This article will show you how to view and pay an account balance.

 

 

Instructions

  1. Search for and select a user
    search and select user
  2. Select View Balances
    view_balances
  3. Apply any filters, if needed
    filters
    • Filter by Receipt #: Enter the receipt number
    • Filter by Permit #: Enter permit number
    • Due Date From / To: Enter a date range
    • Event Date From / To: Enter a date range
  4. Click Apply Filters
    apply filters
  5. View the balance(s)
    pay balances
    • Receipt: Click on the receipt number to view it
    • Due Date: Manually adjust the due date
    • Card on File: Choose a card on file
  6. Select the checkboxes for which entries to pay
    select items
  7. Click Pay Selected Balances
    pay selected balances
  8. Fill out any Prompts or Waivers (will vary per transaction)
  9. Choose a payment method under Add Payment
    add payment
  10. Click Complete Transaction
    complete transaction
  11. View the receipt
    receipt

 

Resources

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.