This article will show you how to edit the email and/or phone contact information for an account as well as their notification preferences.
Instructions
- Search for and select a user
- Select Account Contact Preferences
- To edit just the notifications, use the checkboxes on the main screen
- Courtesy Notices: Low-priority notifications
- Critical Announcements: Emergencies or high-priority notifications
- Upcoming Events: Notifications about upcoming events
- To edit the contact method itself, click the Edit tool
- Edit the contact methods:
- Type: Select Email or Mobile (phone)
- Email Options:
- Email: Enter the email address
- Label: Enter an additional label (extra information)
- Courtesy Notices: Check to receive courtesy notices
- Critical Announcements: Check to receive critical announcements
- Upcoming Events: Check to receive notifications about upcoming events
- Mobile Options:
- Mobile Phone: Enter the phone number
- Label: Enter an additional label (extra information)
- Mobile Carrier: Select the carrier for the phone
- Note: If listing a cell phone number, you must select the mobile carrier if the user wishes to receive text message notifications.
- Courtesy Notices: Check to receive courtesy notices
- Critical Announcements: Check to receive critical announcements
- Upcoming Events: Check to receive notifications about upcoming events
- Type: Select Email or Mobile (phone)
- Click Save Contact Method
Comments
Let us know what was helpful or not helpful about the article.1 comment
How do we know if people have opted-out or unsubscribed? We routinely have people claim they do not get our E-mails that we sent out. When we check the email batch history, they are listed as the email being sent to them, but they still say they didn't receive it. We have them check their spam folder and mark our email as a safe email, but there still seems to be some disconnect.
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