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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Cash Drawer Command Setup for Windows

  • Updated:

This article will show you how to ensure that the printer sends a cash drawer kick command.

 

Windows 10 Instructions 

  1. Select the Windows start icon in the bottom left of the screen.
    windows icon start.png 
  2. Select the Settings tab
    Windows Start Settings.png
  3. Select Devices 
    Windows Settings Devices.png
  4. Select the Printers & Scanners tab in the left menu. 
    Windows Settings Printers and Scanners.png
  5. Find the printer you want to configure and click on it. 
    Windows Select Printer.png
  6. Click the Manage button. 
    Windows Printer Manage.png
  7. Select Printer Properties on the left. 
    Windows Printer Properties.png
  8. Click the Device Settings Tab on the pop-up window. 
    Windows Printer Device Settings Tab.png
  9. Select Cash Drawer under Peripherals; set both cash drawers to document top. 
  10. Select OK 
  11. Click the General Tab.
    Windows Printer Properties General Tab.png
  12. Click the Print Test Page button. 
    Windows Printer Properties Print Test Page Button.png
  13. Your cash drawer should open upon printing; if it does now you may need to troubleshoot cash drawer connectivity. 

Comments

Let us know what was helpful or not helpful about the article.

2 comments

Date Votes
  • Chris Hunt

    This article for supposedly being update 5 month ago is profoundly out of date. All of the Microsoft operating systems listed are not supported and have been removed from use. You'll really need to update this to cover current OS's e.g. Windows 10 and Windows 11.

    2
  • Lisa Morris

    I agree with Chris.  We need updated instructions for Windows 10 and 11.

    0

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