Account Management


Error for "Bill to Last Name"


If you receive the error for "Bill to Last Name," we have two recommended solutions:

Solution 1: Double-check or re-enter the card on file information and be sure to include the first and last name

  • Note: We recommend you try Solution 1 first

Solution 2:

  1. Log into your account
  2. Navigate to Account > Payment Form settings
  3. Uncheck Required for the name fields

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