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Technical Assistance


 

Connect a Serial Printer in Windows

Overview 

This article will show you how to add a Generic/Text Only printer named CivicRec for compatibility and/or serial printers. 

Important Note

  • Global Settings are stored in the CivicRec database, so they will never be reset. Local Settings are stored as a "cookie" and can be reset if you clear your browser history/cookies. We advise that everyone configure their printers the same way on all machines so that Global settings are used and local are not.

Instructions

  1. Navigate to Start > Control Panel in the left-hand corner of the screen
    navigate_to_start__control_panel.jpg
  2. Access Devices/Printers section 
    select_devices_and_printers.jpg
  3. Select Add a Printer 
    select_add_a_printer.jpg
  4. Choose a Printer
    choose_a_printer.jpg
  5. Click Next
    select_next_after_choose_a_printer.jpg
  6. After the printer and its driver have been added to your computer, right-click on the printer and select Printer Properties
    select_printer_properties.jpg
  7. Navigate to the Ports tab
    navigate_to_the_ports_tab.jpg
  8. Set the Port to COM1 for a Serial Printer
  9. Leave it on Generic/Text Only and select Next when you get to the screen to select manufacturer/printer
  10. Make sure not to make it your default printer, it does not need to be shared, and you do not need a test page
  11. Follow the first set of steps and use the printer name CivicRec
  1. Navigate to Start > Control Panel
    navigate_to_start__control_panel__windows_10_.jpg
  2. Click Devices
    select_devices.jpg
  3. Select Printers & scanners
    select_printers_and_scanners.jpg
  4. Click Add a printer or scanner
    select_add_a_printer_or_scanner.jpg
  5. Select your desired printer and click Add device
    select_add_a_device.jpg
  6. Select the printer and click Manage
    select_manage_to_manage_printers.jpg
  7. Click Printer properties
    select_printer_properties__windows_10_.jpg
  8. Click Ports
    select_ports.jpg
  9. Set the Port to COM1 for a Serial Printer
  10. Leave it on Generic/Text Only and select Next when you get to the screen to select manufacturer/printer
  11. Make sure not to make it your default printer, it does not need to be shared, and you do not need a test page
  12. Follow the first set of steps and use the printer name CivicRec



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