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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Connect a Serial Printer in Windows

  • Updated:

This article will show you how to add a Generic/Text Only printer named CivicRec for compatibility and/or serial printers in Windows 10. 

 

Important Note

  • Global Settings are stored in the CivicRec database, so they will never be reset. Local Settings are stored as a "cookie" and can be reset if you clear your browser history/cookies. We advise that everyone configure their printers the same way on all machines so that Global settings are used and local ones are not.

  

Instructions

  1. Navigate to Start > Settings
    start-settings
  2. Click Devices
    devices
  3. Select Printers & scanners
    printers and scanners
  4. Click Add a printer or scanner
    add_printer or scanner
  5. Select your desired printer and click Add device
    add device
  6. Select the printer and click Manage
    manage
  7. Click Printer properties
    printer properties link
  8. Click Ports
    ports
  9. Set the Port to COM1 for a Serial Printer
  10. Leave it on Generic/Text Only and select Next when you get to the screen to select manufacturer/printer
  11. Make sure not to make it your default printer, it does not need to be shared, and you do not need a test page
  12. Follow the first set of steps and use the printer name CivicRec

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