Technical Assistance


 

Update QZ Tray

Overview 

In order to update the QZ Tray for your Receipt Printer, you will have to uninstall your current version and upload the new version directly from the QZ Tray site.

Instructions

  1. On your computer, navigate to the Start Menu and search for Control Panel
    search_for_control_panel.jpg
  2. Select the Control Panel
    select_control_panel.jpg
  3. Select Uninstall a Program
    select_uninstall_a_program.jpg
  4. Select the QZ Tray
    select_QZ_tray.jpg
  5. Right-click and select Uninstall
    right_click_and_select_uninstall__change.jpg
  6. Click Uninstall in the pop-up screen
    select_uninstall_to_uninstall_tray_app.jpg
  7. Click Close to exit install window
    select_close_after_uninstalled.jpg
  8. Navigate to the QZ Site to download the newest version
  9. Select your desired version and download the .EXE file 
    select_qz_tray_version.jpg
  10. Click on the downloaded file 
    select_qz_download.jpg
  11. Click Next
    select_next_in_setup_wizard.jpg
  12. Click Install
    select_install_in_qz_wizard.jpg
  13. Click Close
    select_close_after_installation.jpg

Note: If your printer does not work after your installation, restart your printer. If that does not work, restart your computer.




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