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Update QZ Tray

Jackson Wright
  • Updated:

In order to update the QZ Tray for your Receipt Printer, you will have to uninstall your current version and upload the new version directly from the QZ Tray site.

 

Instructions

  1. On your computer, search for and select the Control Panel
    control panel
  2. Select Uninstall a Program
    uninstall a program
  3. Select the QZ Tray
    qz tray
  4. Right-click and select Uninstall
    right click and select uninstall change
  5. Click Uninstall on the pop-up screen
    select uninstall to uninstall tray app
  6. Click Close to exit the install window
    select close after uninstalled
  7. Navigate to the QZ Site
  8. Select v2.0.12 or an older version and download the .EXE file 
    version 2.0.12
    • Note: CivicRec supports version 2.0.12 and back. Please do not download 2.1 or higher as it may interfere with the performance of the receipt printers.
  9. Open the downloaded file and click Next
    next
  10. Click Install
    install
  11. Click Close once the installation is complete
    select close
    • Note: If your printer does not work after your installation, restart your printer. If that does not work, restart your computer.

Comments

Let us know what was helpful or not helpful about the article.

1 comment

Date Votes
  • Isobel Linton

    Please see attachment below regarding QZ Tray app. As of December 2021, civicrec approved version 2.1.5 As of March 2022, there is a 2.1.6 Can we update QZ Tray app with 2.1.6 version?

    0

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