Technical Assistance


 

Update QZ Tray

Overview

In order to update the QZ Tray for your Receipt Printer, you will have to uninstall your current version and upload the new version directly from the QZ Tray site.

Instructions

  1. On your computer, navigate to the Start Menu and search for Control Panel
    control_panel.png
  2. Select the Control Panel
    control_panel_2.png
  3. Select Uninstall a Program
    uinstall_program.png
  4. Select the QZ Tray
    qz_tray.png
  5. Right-click and select Uninstall
    uninstall.png
  6. Click Uninstall in the pop-up screen
    uninstall2.png
  7. Click Close to exit install window
    close.png
  8. Navigate to the QZ Site to download the newest version
  9. Select your desired version and download the .EXE file
    eze.png
  10. Click on the downloaded file 
    download.png
  11. Click Next
    n.png
  12. Click Install
    install.png
  13. Click Close
    close2.png

Note: If your printer does not work after your installation, restart your printer. If that does not work, restart your computer.




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