This article will show you how to change the settings for the behavior on a Bad Payment Reversal.
- Navigate to Configuration > Organization > Organization Options
- Search for Bad Payment Reversal Behavior
- Change the Value to your desired option
- Reverse Funds and Create Balance (Default): Will automatically reverse funds and create a new balance
- No Financial Impact (Balance Only): Will not affect financial transactions or the balance, will only notate the transaction as a bad payment
- Click Save Settings