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Void a Transaction in Transaction Browser

Overview

This article will show you how to void a transaction.

Instructions

  1. Navigate to Functions > Transaction Browser
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  2. Select filters:
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    • Location Filter: Select filters
    • Payment Type: Select payment types
    • Account: Search and select users
    • Date Filter: Select Transaction From and Transaction To dates
    • Receipt Number: Enter a receipt number, if applicable
    • Show Voids: Select to show void transactions in addition to valid transactions
  3. Click Refresh Results to apply filters to search results
    chrome_2017-11-28_12-01-07.png
  4. Select the Void button to void a transaction
    chrome_2017-11-28_12-09-25.png
  5. Choose to enter additional information about the void in Void Reason/Note box
    chrome_2017-11-28_12-10-13.png
  6. Select Continue
    chrome_2017-11-28_12-10-42.png
  7. Review Void Confirmation information; click Submit
    chrome_2017-11-28_12-11-45.png



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