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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Perform a Refund from the Calendar

  • Updated:

This article will show you how to perform a Reservation Refund from the Calendar. View our article Refund for Reservation to view how to perform a refund from a User Profile.

  

 

Instructions  

  1. Navigate to Facilities > Calendar
    facilities-calendar
  2. Select a Location
    locations
  3. Click Refresh
    refresh
  4. Locate the reservation you want to refund
    select permit
  5. Click Refund
    refund reservation
  6. Review the Refund details in the Reservation Adjustment pop-up
    refund details
    • Payment Type: Ensure that the correct Payment Type is selected
    • Refund Items: Ensure you select all the items you want to perform a refund on
    • Refund Reason/Note: Enter in a reason or note for the refund
  7. Click Continue
    continue
  8. Click OK to remove the rental(s) from the calendar
    ok remove
  9. Click Submit Refund
    submit refund

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