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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Public SSO Logging in For a First Time as a Pre-Existing User

  • Updated:

This article covers logging in using Public Single Sign-on for the first time as a pre-existing user. This process involves a confirmation email to reset your password. 

 

Instructions

  1. Visit the Public Page 
  2. Click the red Log in with Email button in the upper left corner 
    CivicPlus Login In With Email.png
  3. Enter the email associated with your account and click the Continue button 
    Public SSO Email Continue button.png
  4. Enter a Password and click the Sign in button 
    Public SSO Enter password and sign in button.png
  5. The system will email you a confirmation email 
  6. Check your email and open the email with the subject Confirm your email from noreply@civicplus.com 
    Public SSO Confirmation Email.png
  7. Click the Validate Account button on the red URL
    Public SSO Confirmation email Validate Account button.png
  8. Enter your email and choose a new password then click Reset 
    Public SSO reset password.png
  9. Once you see the Email Confirmed message, click the option to Sign in. This will take you back to the public page where you can sign in using your new account credentials.

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