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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Communication to Send to Resident Users for Public SSO

  • Updated:

This article is information that can be shared with residents to help inform and update them on the new Public Single Sign On (SSO) experience. This information is meant to be customized to your municipality's specifications. 

 

NOTICE: Introducing New Sign-in Experience for [Customer Name] Residents. 

 

[Customer Name] is implementing a new authentication process on [Date] that offers you important security advantages:

  • Simplified Account Management: This new authentication process allows you to access all your CivicPlus applications, like Recreation Management (formerly CivicRec), through a single set of login credentials, streamlining the authentication process and reducing the risk of password-related issues. 
  • Enhanced Protection: Public SSO uses industry-leading security protocols, including multi-factor authentication (MFA), to safeguard your sensitive information against unauthorized access. This advanced protection ensures that only authorized users can access their accounts, providing peace of mind while safeguarding user data.

 

Time-Saving Authentication Experience:

We understand that a seamless civic experience is a priority for you and this new authentication service has been designed with your convenience in mind. 

  • Single-Click Access: Logging in to your Recreation Management software is easy and streamlined. No more juggling between usernames and passwords – access your account effortlessly and enjoy a seamless civic experience (applicable only for customers with multiple CivicPlus products). 
  • TimeSaving Efficiency: By eliminating the need to remember multiple credentials, Public SSO saves you time and reduces the potential for login-related issues. 

 

Help Resources are available on the [Customer Name] Recreation Management public page. 

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