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- What is Public Single Sign-On (SSO)?
- Why is CivicPlus requiring Public Single Sign-On?
- What are the Benefits of Public SSO for our Organization and Customers?
- When will the Switch to Public SSO take place?
- What are the security risks of Public SSO?
- If there is an issue with a public user customer logging into their account, who supports the public user?
- What Public Resources will be available for us to support our customers?
- Is there a Password Expiration Period prompting our customers to set a new password?
- Will there still be a "Reset CivicPlus Password" button that staff can utilize to help customers?
- If a public user customer wants to pay their balance when invoiced, will they be required to log in using the Public SSO service?
- Will our patrons be able to seamlessly sign into all CivicPlus products using SSO?
- Are there any lock-out features? Example: 3 failed attempts to sign in result in a 30-minute lockout.
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What is Public Single Sign-On (SSO)?
- Public SSO is an authentication method that enables resident users to securely authenticate multiple applications by using just one set of credentials.
Why is CivicPlus requiring Public Single Sign-On?
- SSO creates a better resident experience by not having to remember multiple passwords for similar systems.
- Important resident account actions are consolidated into one space.
- SSO provides customer accounts the ability to take advantage of core upgrades to the Recreation Management Solution.
What are the Benefits of Public SSO for our Organization and Customers?
- Stronger Security: Allows stronger passwords and Multi-factor Authentication.
- Increased Productivity: Signing in is quicker and easier for the resident user.
- Better User Experience: Password resets are easier and more straightforward for the resident user.
When will the Switch to Public SSO take place?
- The target date has been moved to a mid-April 2024 Launch.
What are the security risks of Public SSO?
- Security risks are less likely with this method of authentication. Please refer to the Benefits of Public SSO.
If there is an issue with a public user customer logging into their account, who supports the public user?
- Your CivicPlus representative will provide you with all the information, training, and documentation needed for your organization to support a resident user with login questions or issues.
- A Help Button will be available for residents to source on the Recreation Management public page.
- If Municipal Admins or Staff need further assistance in helping the patron, contact CivicPlus Support.
What Public Resources will be available for us to support our customers?
Is there a Password Expiration Period prompting our customers to set a new password?
- No, but there are specific requirements for your CivicPlus SSO password.
Will there still be a Reset CivicPlus Password button that staff can utilize to help customers?
- Internal staff users will no longer be able to reset a customer's CivicPlus password.
- Public users will now need to do this themselves through the authentication service.
- The user navigates to the log-in page for the authentication service.
- Enter the email address associated with their account.
- Click continue at that point the option of forgot password will be available.
If a public user customer wants to pay their balance when invoiced, will they be required to log in using the Public SSO service?
- All logins after the Public SSO launch will be authenticated through Organization Service.
Will our patrons be able to seamlessly sign into all CivicPlus products using SSO?
- No, Recreation Management currently does not support the Application Switcher.
- You will be able to use one email to log into all of your CivicPlus services.
Are there any lock-out features? Example: 3 failed attempts to sign in result in a 30-minute lockout.
- Yes, the system will lock out a user if they reach 5 failed login attempts. Read more about being locked out.
In-Article Glossary
The terms located in this section are listed alphabetically:
- Admins: Administrator
- SSO: Single Sign-On
Resources
- Public User FAQs for Recreation Management Single Sign-On
- Municipality Staff FAQs for Recreation Management Public Single-Sign On
- Communication to Send to Resident Users for Public SSO
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