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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Balance A/R Accounts

  • Updated:

To make sure your accounts receivable (A/R) accounts balance in CivicRec all of the following should match exactly.

  1. The balance of the General Ledger (GL) Summary, the Long-Term GL Summary, or the General Ledger Detail run from the 1st day of setup to the date you consider the end of the period you are checking should match.
  2. The balance of the Accounts Receivable with Aging total minus the Account Credits with Aging total, or the total of the Consolidated A/R Report.

 

Manual User Credits

If you are not balancing either within CivicRec or with your formal accounting software one place to look is Manual User Credits. As these do not create GL entries (the first side of our balancing equation) but do reflect in the A/R aging reports (the second side of our balancing equation) they can cause you to be off.

 

Run a report showing the total of Manual User Credits (which can then be either added to side 1 or subtracted from side 2).

 

user credit adjustment

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