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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Submit Upcoming Registration Information

  • Updated:

This article will show you how to submit upcoming registration information to Support. This form should be used for registrations that are expected to be larger than normal to inform the Recreation Management Support team of the estimated increase in user traffic. For example, if you expect 1,000+ citizens to sign up for a softball registration over a couple of days. 

 

 

Important Note

  • If you are using Authorize.net and CivicPlus Pay, you will also need to update your transaction velocity filters in addition to contacting CivicRec Support. 

 

Instructions

  1. Navigate to the Recreation Management Help Center homepage and click Submit a Request
    Rec Contact Support Tab.png
  2. Add a Subject for the request
    Rec Submit a Request Subject Line.png
  3. Select Notice of Upcoming Registration from the Type of Request drop-down
    Rec Request Type Notice of Registration.png
  4. Fill out the following information on the form
    Rec Request Registration Fields.png
    • Anticipated Peak Registration date/time: Specific date/time you expect people to register for this event. 
    • Dates of Registration Event: Enter the dates of the upcoming event
    • Estimated Number of Registrants: Add the estimated registrant volume
    • Business Impact: Choose High from the drop-down
    • Description: Include additional information for the event, such as the Organization and Location
    • Attachments: Upload any relevant attachments
  5. Click Submit
    submit
  6. After the ticket has been submitted, Support will respond to the ticket acknowledging the information has been captured and will be monitored on the date of the registration
    Note: Please allow a minimum of 2 business days of advance notice of upcoming registrations

Comments

Let us know what was helpful or not helpful about the article.

1 comment

Date Votes
  • Ben Nappi

    FYI, this help article looks to be out of date. The "Submit a Request" button does not exist at the link provided.

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