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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

General Ledger Accounting Guide Troubleshooting

  • Updated:

See our article General Ledger Accounting Guide for relevant background information, if needed. 

 

There are multiple things that could be incorrect when you configure General Ledger (GL) settings: 

  • Option 1: Your payment totals from the Transaction Report do not match your payment account on the GL.
    • Make sure you add only the columns from the Transaction Report that map to the Payment Account in the GL. In our example, we only map Cash, Check, and Credit/Debit, so we want to be sure we only tally those (or filter to those) when you compare the reports.
    • Make sure each of you assigns a GL to each of your Payment Types.
  • Option 2: On the GL Summary, your Debits do not match your Credits or there is a line on the report that says Unitemized. 

 

These two problems tell us that we receive money in CivicRec, but the system does not know what GL to assign the revenue.

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