Financial Settings


General Ledger Accounting Guide Troubleshooting


See our article General Ledger Accounting Guide for relevant background information, if needed.

There are multiple things that could be incorrect when you configure GL settings:

  • Option 1: Your payment totals from the Transaction Report do not match your Payment account on the GL.
    • Make sure you add only the columns from the Transaction Report that map to the Payment Account in the GL. In our example, we only map Cash, Check, and Credit/Debit, so we want to be sure we only tally those (or filter to those) when you compare the reports.
    • Make sure each of you assigns a GL to each of your Payment Types.

  • Option 2: On the GL Summary, your Debits do not match your Credits or there is a line on the report that says Unitemized


These two problems tell us that we receive money in CivicRec, but the system does not know what GL to assign the revenue.

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