This article will show you how to void a transaction after manually removing someone from the class and issuing a check, refund, or user credit.
You cannot void a transaction for users whose data has been manually removed from an activity. However, you can still void transactions for users who have been removed by contacting support.
- Contact CivicRec Support, our CivicRec Support Specialists can do a data restore for the activity.
- After our technical support specialists have restored activity data, you can process a refund normally and remove them from the roster.