Skip to main content
Attention Customers affected by Hurricane Helene:
Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Search

Credit Card Reader Not Working

  • Updated:

In most cases, your reader actually works fine! Readers typically work just like a keyboard. They will take the data off of the card and stuff it into wherever the cursor is. To test your card reader, open Notepad, Word, or an email message and scan the card. It should put credit card data into that document.

 

If it does put data into the document, then the reader is functional and the only issue in CivicRec is that we may have to tweak the payment page to look for your specific data. At this point, please contact Support with the details and let us know that you did try the Notepad reader test and give us your results. Please do not send your credit card data.

 

If it does not put data into that document, the reader either does not work, or you may have installed a bad software driver.

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.