There are three items to troubleshoot:
- Receipt printer's drivers, settings, and connection to the computer
- QZ Tray
- Settings in CivicRec
- See our article Use a Receipt Printer for more information.
Instructions
- Check the physical connection to the PC
- Note: If the printer physically connects to another computer, then this would be a network printer. The IT Department should troubleshoot in this case.
- Printer Drivers download from the Printer manufacturer's website
- Review printer settings
Once you check or are able to complete a test print, move on to Task 2.
3 common issues:
- QZ Tray is not set to automatically start
- QZ Tray is not installed
- Issues with the installation of the Tray
Note: You can remove and install the QZ Tray to resolve issues with the installation. If there is a consistent issue that this cannot solve, then that is an issue that your IT department must resolve.
If You Experience This |
Try This |
The printer connects via USB and shows online/active in Windows Printers/Devices screen, but CivicRec does not respond when you click Test Printer Connection |
|
The printer does not show online/active status on Windows Printers/Devices screen |
|
The printer is SERIAL or uses a USB/SERIAL adapter |
|
A print action from CivicRec shows in a print queue but does not actually print. |
|
CivicRec says "Printer found: Null" or "Printer not found" |
|
IE11: Could not connect to printer tray application |
|
Comments
Let us know what was helpful or not helpful about the article.0 comments
Please sign in to leave a comment.