CivicRec can print/cut thermal receipts using your receipt printer, and pop open POS cash drawers. To do this, we use a Java plugin that prints directly to your receipt printer and/or cash drawer.

Important Note 

• Star TSP100 printers must configure in Epson ESC/POS mode for cash drawer and receipt cutting functionality.

1. Connect your printer and/or cash drawer to your PC
   • For USB printers, make sure it is connected and you installed the drivers from the manufacturer (either by CD or download). The printer should be visible in "Devices and Printers" in Windows.
   • For connecting directly via serial, see our Connect a Serial Printer in Windows article
   • Cash drawers can be plugged directly into the PC, or more commonly, they are plugged into the receipt printer, which is plugged directly into the PC.
2. Install the QZ Tray App
   
   • Note: CivicRec supports version 2.0.12 and back. Please do not download 2.1 or higher as it may interfere with the performance of the receipt printers.
     
   • Note: After downloading check to make sure the QZ tray app is set to automatically start 
3. Configure in CivicRec
4. Use in CivicRec
5. Connect a Serial Printer in Windows: Add a "generic / text only" printer named CivicRec for compatibility and/or serial printers
6. In order to assure that the printer sends a cash drawer kick command, view our article Cash Drawer Command Setup for Windows

Next Steps

• Configure CivicRec for Receipt Printers