Overview

This article will show you how to troubleshoot why POS items may not show up in the catalog.

Troubleshooting Instructions

• Log into correct location:
  1. Navigate to location drop-down underneath the username
     
  2. Select correct location
     
• Assign items to the correct screen:
  1. Navigate to POS Items 
     
     
  2. Expand a group
     
  3. Edit a POS Item
     
  4. Review and select appropriate Screens
     
  5. Select Save POS Item
     
     
• Assign screens to the correct location:
  1. Navigate to POS Screens
     
     
  2. Edit a screen
     
  3. Review and select appropriate locations
     
  4. Scroll to the bottom and select Save POS Screen
     
     
• Configure the Catalog tab correctly:
  1. Navigate to Configuration > Public View > Catalog Tabs
     
     
  2. Edit your POS tab
     
  3. Ensure these settings are established:
     
     
     • Show Internal: Select On
     • Tab Type: Merchandise
     • Access Groups: Include your group
     • Merchandise on Tab: Select appropriate screens
  4. Select Save Catalog Tab
     
     
• Everything correct but items still not showing? Un-Archive an Item
  1. Navigate to POS Items
     
     
  2. Expand a group
     
  3. Edit a POS Item
     
  4. De-select Archive
     
     
     • Note: When the system archives an item, it hides it from the main POS Screen and the Catalog
  5. Select Save POS Item