POS Configuration


 

POS Items Not Showing in the Catalog

Overview

This article will show you how to troubleshoot why POS items may not show up in the catalog.

Troubleshooting Instructions

  • Log into correct location:
    1. Navigate to location drop-down underneath the username
      Location.png
    2. Select correct location
      Select_Location.png
  • Assign items to the correct screen:
    1. Navigate to POS Items 
      POS_Items.png
    2. Expand a group
      Expand_Group.png
    3. Edit a POS Item
      Edit_POS_Item.png
    4. Review and select appropriate Screens
      Select_Screens.png
    5. Select Save POS Item
      Save_POS_Item.png
  • Assign screens to the correct location:
    1. Navigate to POS Screens
      POS_Screens.png
    2. Edit a screen
      Edit_Screen.png
    3. Review and select appropriate locations
      Review_and_Select_Locations.png
    4. Scroll to the bottom and select Save POS Screen
      Save_POS_Screen.png
  • Configure the Catalog tab correctly:
    1. Navigate to Configuration > Public View > Catalog Tabs
      Catalog_Tabs.png
    2. Edit your POS tab
      Edit_POS_Tab.png
    3. Ensure these settings are established:
      Review_Settings.png
      • Show Internal: Select On
      • Tab Type: Merchandise
      • Access Groups: Include your group
      • Merchandise on Tab: Select appropriate screens
    4. Select Save Catalog Tab
      Save_Catalog_Tab.png
  • Everything correct but items still not showing? Un-Archive an Item
    1. Navigate to POS Items
      POS_Items.png
    2. Expand a group
      Expand_Group.png
    3. Edit a POS Item
      Edit_POS_Item.png
    4. De-select Archive
      Deselect_Archive.png
      • Note: When the system archives an item, it hides it from the main POS Screen and the Catalog
    5. Select Save POS Item
      Save_POS_Item.png



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