General


 

Merchant Log Report

Overview 

The Merchant Log reflects activity between CivicRec and your payment gateway and is not meant to be a direct representation of transaction totals. It may show multiple entries for one transaction (ex: declines) or multi-stage card processing (ex: pre-authorizations), followed by submittal for settlement.

If you filter out declines, the decline charge will not tally into viewable totals. If you do not filter out declines, they would tally into viewable totals.

Typically the Merchant Log is a tool to investigate why a charge was declined or investigate payment processing discrepancies.

Instructions

  1. Navigate to Reports
    reports.png
  2. Select Transaction Reports
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    • Note: Alternatively, you can search and select Merchant Log. 
      chrome_2017-12-19_13-53-46.png
  3. Scroll to the bottom of the list and select Merchant Log
    chrome_2017-12-19_13-54-26.png
  4. Apply filters to the report
    apply_filters.png
    • From and To: Create a timeframe/time range
    • Filters: Select Approved or Declined
      status.png
    • Fields: Choose with Merchant Log Fields and/or Transaction Fields to include
      fields.png
  5. Click Refresh to update the report
    refresh.png
  6. View report
    merchant_log.png



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