General


 

Merchant Log Report

Overview 

The Merchant Log reflects activity between CivicRec and your payment gateway and is not meant to be a direct representation of transaction totals. It may show multiple entries for one transaction (ex: declines) or multi-stage card processing (ex: pre-authorizations), followed by submittal for settlement.

If you filter out declines, the declined charges will not tally into viewable totals. If you do not filter out declines, they would tally into viewable totals.

Typically the Merchant Log is a tool to investigate why a charge was declined or investigate payment processing discrepancies.

Instructions

  1. Navigate to Reports
    reports.jpg
  2. Select Transaction Reports
    select_transaction_reports.jpg
    • Note: Alternatively, you can search and select Merchant Log. 
      search_and_select_merchant_log.jpg
  3. Scroll to the bottom of the list and select Merchant Log
    select_merchant_log.jpg
  4. Apply filters to the report
    apply_filters_to_the_merchant_log_report.jpg
    • From and To: Create a timeframe/time range
    • Filters: Select Approved or Declined
      filter_by_approved_or_declined_status.jpg
    • Fields: Choose with Merchant Log Fields and/or Transaction Fields to include
      include_merchant_log_fields_and-or_transaction_fields.jpg
  5. Click Refresh to update the report
    select_refresh_to_update_the_report.jpg
  6. View report
    view_the_merchant_log_report.jpg



I'd Like to Request an Enhancement

0 out of 0 found this helpful

Updated:
Follow

Article Feedback