Download the CivicRec Tray Application Installer (v 1.5.1)

Currently, Recreation Management (Formerly CivicRec) uses the Installer for integration with:

• APG Cash Drawers (USB)
• Gatekicker (for unlocking magnetic doors)
• ETS Chip Card Readers

Important Note

• To receive the certificate at the end of downloading, you will need administrator rights to download it to your computer. If you are unsure if you have the rights/do not know who has the rights, consult your IT team.

Instructions

1. Download the CivicRec (Recreation Management) Tray App
   
2. Open the file and click More info
   
   
3. Select Run anyway
   
4. Select Next
   
   
5. Review Installation Folder settings and select Next
   
   
6. Select Next to confirm the installation
   
   
7. Click Close after the installation is complete
   
8. Right-click the application on your desktop and select Properties
   
   
9. Select the Compatibility tab
   
10. Check the box Run this program as an administrator
    
    
    • Note: If you do not see this option, you do not have administrator rights. Contact your IT department to set this up for you.
11. Click Apply
    

Common Troubleshooting Errors

When adding a new credit card terminal, you may receive an error message in the Tray App stating: Unable to log into hardware interface.

1. Enable TLS 1.2
2. Install TransVault 3.0 driver
3. Install CivicRec Tray App 1.5.0