Technical Assistance


 

Download the CivicRec Tray Application Installer (v 1.0.5)

Overview 

Currently, CivicRec uses the Installer for integration with:

  • APG Cash Drawers (USB)
  • Gatekicker (for unlocking magnetic doors)
  • ETS Chip Card Readers

Important Note

  • In order to receive the certificate at the end of downloading, you will need administrator rights to download to your computer. If you are unsure if you have the rights/do not know who has the rights, consult your IT team.

Instructions

  1. Select Download to download the CivicRec Tray App
    select_download_to_download_tray_app.jpg
  2. Select the downloaded file
    tray_app_will_download.jpg
  3. Select Run
    select_run.jpg
  4. Select Next
    select_next_to_install_tray_app.jpg
  5. Select Next
    select_next_after_selecting_installation_folder.jpg
  6. Select Next
    select_next_to_start_installation.jpg
  7. Select Close
    select_close_to_exit.jpg
  8. Right-click the application on your desktop and select Properties
    right_click_and_select_properties.jpg
  9. Select Compatibility
    select_the_compatibility_tab.jpg
  10. Check the box Run this program as an administrator
    select_run_this_program_as_an_administrator.jpg
    • Note: If you do not see this option, you do not have administrator rights. Please contact your IT Department to set this up for you.
  11. Click Apply
    select_apply_to_keep_tray_app_changes.jpg

When adding a new credit card terminal, you may receive an error message in Tray App stating, "unable to log into hardware interface".

  1. Enable TLS 1.2
  2. Install TransVault 3.0 driver
  3. Install CR Tray App 1.4.0



I'd Like to Request an Enhancement

0 out of 0 found this helpful

Updated:
Follow

Article Feedback