Technical Assistance


 

Download the CivicRec Tray Application Installer (v 1.0.5)

Overview

Currently, CivicRec uses the Installer for integration with:

  • APG Cash Drawers (USB)
  • M2SYS Fingervein Scanners (for check-in)
  • Gatekicker (for unlocking magnetic doors)
  • ETS Chip Card Readers

Important Note

  • In order to receive the certificate at the end of downloading, you will need administrator rights to download to your computer. If you are unsure if you have the rights/do not know who has the rights, consult your IT team.

Instructions

  1. Select Download to download the CivicRec Tray App
    download.png
  2. Select the downloaded file
    file.png
  3. Select Run
    run.png
  4. Select Next 
    next.png
  5. Select Next
    next2.png
  6. Select Next
    next3.png
  7. Select Close
    close.png
  8. Right-click the application on your desktop and select Properties
    properties.png
  9. Select Compatibility
    compatability.png
  10. Check the box Run this program as an administrator
    Run_as_admin.png
    • Note: If you do not see this option, you do not have administrator rights. Please contact your IT Department to set this up for you.
  11. Click Apply
    apply.png



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