Configure Receipt Printer and Cash Drawer


CivicRec can print/cut thermal receipts using your receipt printer and open POS cash drawers. To do this, we use a Java plugin that prints directly to your receipt printer and/or cash drawer.


Important Note

Before you follow the below instructions, ensure your hardware is configured properly by following the steps in the Receipt Printer Configuration article.



Step 1: Connect your printer and/or cash drawer to your PC

  1. For USB printers, make sure it is connected and you installed the drivers from the manufacturer (either by cd or downloaded). The printer should be visible in "Devices and Printers" in Windows.

  2. For connecting directly via serial, see the "Connecting a Serial Printer in Windows" section at the bottom of the page.

  3. Cash drawers MUST be plugged into a receipt printer via RJ11 or similar connection. Supported receipt printers can be plugged directly into the PC via serial or USB.

View our recommended hardware.



  1. Make sure you have the latest version of Java installed, available at

  2. Most current customers the QZ print app, either by java applet or tray app. However, the new USB-hid-QZ tray app is our recommendation for all. It's a better solution all the way around. To download the QZ Applet

  3. The QZ tray is out for Mac OSX. You can download the QZ Tray App at their site. Version 2.0  is the newest version, Version 1.9 is no longer supported. Click "Show All Systems" to see the Mac version. Safari will not work with the Java version, as Java is no longer supported by it. Internet Explorer is the only way to use the Java version, and using the QZ tray app is the modern, more reliable method.


Step 3: Configure CivicRec

In CivicRec, connect your printer and configure its settings.


Step 4: Use in CivicRec

CivicRec uses a pop-up window that you can minimize in the background to stay connected to the receipt printer. This makes printing receipts extremely fast from the browser.


Connect a Serial Printer in Windows

Add a "generic / text only" printer named CivicRec for compatibility and/or serial printers.

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