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Configure Receipt Printer and Cash Drawer

Note: Before following this process, ensure your hardware is configured properly by following the steps in the Receipt Printer Configuration article.

Overview

CivicRec can print/cut thermal receipts using your receipt printer and open POS cash drawers. To do this, we use a Java plugin that prints directly to your receipt printer and/or cash drawer.

Instructions

Step 1: Connect your printer and/or cash drawer to your PC

  1. For USB printers, make sure it is connected and you installed the drivers from the manufacturer (either by cd or downloaded). The printer should be visible in "Devices and Printers" in Windows.
  2. For connecting directly via serial, see the "Connecting a Serial Printer in Windows" section at the bottom of the page.
  3. Cash drawers MUST be plugged into a receipt printer via RJ11 or similar connection. Supported receipt printers can be plugged directly into the PC via serial or USB.

Step 2: QZ TRAY APP/JAVA

  1. Make sure you have the latest version of Java installed, available at Java.com
  2. Most current customers the QZ print app, either by java applet or tray app. However, the new USB-hid-QZ tray app is our recommendation for all. It's a better solution all the way around. To download the QZ Applet
  3. The QZ tray is out for Mac OSX. You can download the QZ Tray App at their site. Version 2.0  is the newest version, Version 1.9 is no longer supported. Click "Show All Systems" to see the Mac version. Safari will not work with the Java version, as Java is no longer supported by it. Internet Explorer is the only way to use the Java version, and using the QZ tray app is the modern, more reliable method.

Step 3: Configure CivicRec

  1. In CivicRec, navigate to Configuration > Peripherals > Receipt Printer Configuration
    Receipt_Printer_Configuration.png
  2. Connect to the QZ Print Plugin
    Printer_Connection.png
  3. Enter the name or partial name of the printer as it appears in Devices and Printers in Windows
  4. If set up correctly, CivicRec will now be able to recognize your printer
    • Note: Click Test Printer Connection. It should print a test line and pop your cash drawer.
      Test_Printer_Connection.png
  5. Ensure the Characters Per Line setting is set to match the specifications for your model of the receipt printer
    chrome_2017-11-27_09-48-42.png
  6. Select Save Global Settings
    Save_Global_Settings.png

Step 4: Use in CivicRec

CivicRec uses a pop-up window that you can minimize in the background to stay connected to the receipt printer. This makes printing receipts extremely fast from the browser. 

Connect a Serial Printer in Windows

Add a "generic / text only" printer named CivicRec for compatibility and/or serial printers.




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