Skip to main content
Attention Customers affected by Hurricane Helene:
Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Search

Configure Receipt Printer and Cash Drawer

  • Updated:

CivicRec can print/cut thermal receipts using your receipt printer and open POS cash drawers. To do this, we use a Java plugin that prints directly to your receipt printer and/or cash drawer.

 

Important Note

Before you follow the below instructions, ensure your hardware is configured properly by following the steps in the Receipt Printer Configuration article.

 

Instructions  

Step 1: Connect Your Printer and/or Cash Drawer to Your PC

  1. For USB printers, make sure it is connected and you installed the drivers from the manufacturer (either by cd or downloaded). The printer should be visible in "Devices and Printers" in Windows.
  2. For connecting directly via serial, see the "Connecting a Serial Printer in Windows" section at the bottom of the page.
  3. Cash drawers must be plugged into a receipt printer via RJ11 or a similar connection. Supported receipt printers can be plugged directly into the PC via serial or USB.

 

View our recommended hardware.

 

Step 2: QZ Tray App/Java

  1. Make sure you have the latest version of Java installed
  2. Most current customers use the QZ print app, either by Java applet or tray app. However, the new USB-hid-QZ tray app is our recommendation for all and is a better solution.
  3. Download v2.0.12 of the QZ Tray App
    version 2.0.12
    • Note: CivicRec supports version 2.0.12 and back. Please do not download 2.1 or higher as it may interfere with the performance of the receipt printers.
    • Note: Safari will not work with the Java version, as Java is no longer supported by it. Internet Explorer is the only way to use the Java version, and using the QZ tray app is the modern, more reliable method.
    • Note: After downloading check to make sure the QZ tray app is set to automatically start 
      Automatically_start.png

 

Step 3: Configure CivicRec

In CivicRec, connect your printer and configure its settings.

 

Step 4: Use in CivicRec

CivicRec uses a pop-up window that you can minimize in the background to stay connected to the receipt printer. This makes printing receipts extremely fast from the browser.

 

Connect a Serial Printer in Windows

Add a "generic / text only" printer named CivicRec for compatibility and/or serial printers.

 

Additional Steps for Star TSP100 Series Printers

Comments

Let us know what was helpful or not helpful about the article.

1 comment

Date Votes
  • Isobel Linton

    Please confirm the version of QZ Tray App? I have in my records version 2.1.5 (December 16, 2021). Also, I am following a couple of pages, but when pages are updated, I don't receive a notification.  Thank you. 

     

    0

Please sign in to leave a comment.